Privacy and Confidentiality

1. Introduction

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Lastly, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

• We value your trust and will only use your name and related information as outlined in this Policy.
• We collect information only when necessary and relevant to our dealings with you.
• Your information is retained only as long as required by law or for relevant business purposes.
• When no longer needed, your personal data will be deleted or anonymized.
• You can browse the Site anonymously unless logged in.

2. Data Collection Principles

• We value your trust and will only use your name and related information as outlined in this Policy.
• We collect information only when necessary and relevant to our dealings with you.
• Your information is retained only as long as required by law or for relevant business purposes.
• When no longer needed, your personal data will be deleted or anonymized.
• You can browse the Site anonymously unless logged in.

3. Data We Collect

3.1. General

We collect various pieces of information when you reserve a product on the Site, including:

• Title, name, gender, date of birth
• Email, postal address, mobile number

3.2. From Customers

• Identity Data
• Contact Data
• Interaction Data
• Technical Data
• Profile Data
• Usage Data
• Marketing and Communication Data
• Additional data for verification or legal requirements

3.3. From Sellers

• Identity and Contact Data
• Account Data
• Transaction Data
• Technical Data
• Profile and Usage Data
• Location Data
• Marketing and Communication Data
• Additional authentication information

4. How We Use Your Information

4.1. If You Are a Buyer

• Processing Orders: Handling reservations and service requests
• Service Facilitation: Managing your account, displaying profile info, responding to queries
• Marketing: Sending promotional content if opted in
• Legal Compliance: Fraud detection, legal obligations, data backups, reporting
• Analytics: Understanding site usage, customizing content, surveys
• Other: Based on your consent, including automated decision processes

4.2. If You Are a Seller

• Providing Services: Onboarding, account management, transaction processing
• Marketing: Sending promotional material if opted in
• Legal: Statutory reporting, fraud prevention, content moderation
• Analytics: Site experience research, content improvements, machine learning development
• Other: With your consent and automated processes

4.3. General Use

• Account management, transaction verification
• Website improvements and user research
• Marketing communications (opt-out options available)
• Reservation history access (secure login required)

5. Other Uses of Personal Information

• Surveys and Research: Anonymous data used for statistical use
• Additional Communications: Newsletters and promotions (with opt-out options)
• Anonymized Data Use: For analytics and third-party insights

6. Competitions

Data may be used to notify winners and advertise offers. Further terms are provided with each competition.

7. Third Parties and Links

• We may share data with group companies, service providers, and affiliates.
• Transfers comply with applicable laws and are securely managed.
• We do not sell your data unless legally required by law or consented by you.
• External links and ads are not governed by our Policy – check theirs separately.
• International data transfers comply with relevant laws.
• Use of third-party services is subject to their own privacy laws.

8. Cookies

• Cookies help us personalize your experience and are required for some site functions.
• Your browser can disable cookies, but this may limit functionality.
• We use Google Analytics to analyze site usage.

9. Security

• We use security services and firewalls.
• Proof of identity may be requested.
• While no method is 100% secure, we continually enhance protections.

10. Your Rights

• You can request access to or correction of your data.
• You can withdraw consent or request erasure.
• Deletion requests can be processed within 15 working days.

Furthermore, you also have the right to ask us to delete your data. If you would like to have your data deleted, fill out the Account Deactivation/Deletion Request Form ("Deletion Request") or email your request to [email protected].

11. Minors

• Users under 18 are not permitted without consent and supervision.
• Responsibility lies with the account owner for any minor's actions.